Loss Preventions & Audits

Loss Prevention

AX9 Security hires and trains the best loss prevention agents in the industry. We understand that retail shrinkage could be a problem, and that it must be handled delicately. Agents are trained to move only when they are thoroughly confident a stop is warranted, displaying professionalism and discretion in their approach. Agents understand the sensitivity of a bad stop could result in a lawsuit and affect the general customer’s attitude and atmosphere. 

A suspect is identified, then observed until a crime is detected. Once the agent is entirely certain that theft has been committed, we will approach the suspect in an area away from most customers and politely request them to accompany them to the back.

Stolen items are then recovered and documented, followed by all legal paperwork being processed. An incident report is created that contains all details regarding the stop via tablet. This information is instantly available to management and client via the client portal for review. 

The recovery process is done delicately to avoid any negative PR or unnecessary scenes in the store. If it makes sense, sometimes a shop lifter is simply let go to avoid greater damage. Our goal is to reduce shrinkage by sending a strong message that your store is secure and we are vigilant at what we do. We definitely will avoid causing scenes, problems, lawsuits or even physical contact when possible. 

Command Center

Our Command Center Operators are made up of security managers that have extensive experience, and are able to make decisions to resolve yours needs instantly, without having to take a message to get back to you.

Security Audits

At AX9 Security we understand that retail shrinkage is a serious problem that needs to be handled delicately. Our recovery process is implemented carefully to avoid incidents, problems, lawsuits, and physical contact in our client’s locations. Our goal is to reduce shrinkage by proactively sending a strong message that your store is secure. 

We hire and train our loss prevention agents using industry leading content and techniques. When a person of interest is identified, the agent observes until a crime is detected. Once the agent is entirely certain that a theft has occurred, they approach the suspect in an area away from customers. Then, agents professionally ask the suspect to follow them to a designated area. Stolen items are then recovered and documented, followed by all legal paperwork being processed. A digital incident report is created that contains all details regarding the stop. This information is instantly available to management and client in a client portal for review.  

Most importantly, our agents understand that situations can escalate quickly and turn negative. Any bad stop can have a lasting impact our client’s business and public image. So, in some situations, our agents may choose to let the suspect go to avoid these situations. 

Meticulous security through communication and accountability is part of our mission to provide services of the highest quality, exceeding the expectations of our clients at affordable pricing. We achieve this goal by partnering with our clients to identify their needs, providing officers with extensive training, and ensuring open communication between everyone involved with day-to-day operations.

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