Hotels & Hospitality

Providing your guests with the highest quality experience which exemplifies hospitality and a detailed originated customer service is one of your top priorities. While a friendly smile and clear communication is important when assisting guests, the presence of serious safety standards and protocols are the underlying essentials your guests expect in today’s environment. AX9 Security understands this and has partnered with many in your industry to deliver this first-class essential experience with our fully trained officers.

Our Experience

Ax9 has provided security services to hotels ranging in size from small boutique hotels to large nationwide hotel chains. We pride ourselves on delivering quality service, no matter the size of the job. The owners of AX9 Security have worked in hospitality at large hotels before they started the company and understand that customer service to a guest supersedes all else with a security perspective in mind.  

Our Approach  

While customer service and guest safety are a top priority, each hotel has additional unique needs and at AX9 Security, we can customize guard duties and training to fit each of those unique needs. Our goal is to ensure all guests have a wonderful experience and maintain a safe and secure environment for guests and employees alike.

Our Services include but are not limited to:  

  • Greeting guests 
  • Assisting with theft or lost item claims  
  • Patrolling the parking lot 
  • Assisting with Valet Service  
  • Delivering newspapers, room service, packages, etc. 
  • Ensuring public areas are maintained 
  • Ensuring all doors are locked as needed 
  • Checking on fire extinguishers and fire sprinkler systems 
  • Resolving smoke detector issues 
  • Assisting in the event of an emergency (fire, flood, earthquake, etc.) 
  • Writing Daily Activity Reports and Incident Reports 

All of this including billing and other data related to the property is available on the customer portal on demand as needed. 

Meticulous security through communication and accountability is part of our mission to provide services of the highest quality, exceeding the expectations of our clients at affordable pricing. We achieve this goal by partnering with our clients to identify their needs, providing officers with extensive training, and ensuring open communication between everyone involved with day-to-day operations.

Need Security Guard Services for Your Company?

Get a free security guard services quote for your company today. Our Business Development Managers are the best in the business and will be in touch with you ASAP to help with your security needs.